• support@raketista.com
  • 09079332641

Application Support

ByMilanie Noriega

Application Support Engineer Duties and Responsibilities :

Working knowledge of database management, different operating systems and different programming languages such as PHP, .NET, VBNet, C#, Angulaerjs, Spring, PowerBuilder, Java.

Identifying and Evaluate Technology Solutions

The Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers.

Problem Solve and Troubleshoot

First line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer.

Onboard New Users

This is where strong communication and interpersonal skills come in handy. Responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.

Identify Potential Issues

To foresight, anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.

Work with Cross-Functional Teams

Work with the support team on a daily basis to contribute to their employer’s overall IT needs and strategy.

Working knowledge of SQL Databases & basic network configuration
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Ability to diagnose & address application issues